Archive for Customer Feedback News
Why I Love Feedback.com
Posted by: | CommentsI love Feedback.com because it provides a free and easy way for people with genuine concerns — rather than snarky comments – to offer honest, constructive feedback about their experiences. Unlike Yelp!, Feedback.com solicits comments that help companies make positive changes since feedback is focused on action. For people and companies who care about authentic communication, Feedback.com is a must-try tool.
Sure, there are lots of tools I like and use for different purposes. I use Yelp! and PlanetFeedback myself. But Feedback.com holds promise as being what I’ve been waiting for – a “Rypple”-style tool for companies, meaning people can express themselves, proactively solicit feedback and no one gets hurt! And it’s totally free for consumers and even for single-location businesses.
So what’s different? Unlike Yelp!, where people who relish sharing excruciating details of their experience with drama or the more activist PlanetFeedback, Feedback.com is about making things better for everybody. It embodies the true spirit of communication and striving for continuous improvement.
It’s a win-win since Feedback.com benefits companies while tapping into the pervading drive for people to share their experience.
The easier it is for customers to provide companies with feedback, the more feedback they get; the more feedback companies get, the more likely they are to create – or refine — products or services that meet customers’ needs. Nonetheless, many companies make it difficult for customers to give feedback.
Afraid of being overwhelmed or perhaps of what they might hear, they limit feedback to a few hard-to-reach channels. Feedback.com, on the other hand, lets people give feedback in a way that is fair and accessible 24/7. For companies receiving negative feedback, however, directing customers to feedback.com instead Yelp! or PlanetFeedback offers clear advantages, since it is constructive for both the giver and the receiver.
I’ve heard rumblings of new features on the horizon, but as of now, here is how the innovative Feedback.com tool works.
Go to http://www.feedback.com today to sign up for your free account!
Exciting Ways to Use Rypple
Posted by: | CommentsCheck out some fantastic uses for Rypple below. These have been excerpted from Rypple’s blog:
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Personal Feedback (AKA: “What do you think about me?”)
What’s it about?: The classic! Many people want quick, actionable feedback
on a specific task, deliverable, or behavior. Personal feedback helps
Rypplers to improve and advance their careers.
Sample Request: “What’s one thing you liked about the presentation I gave
today and one thing you would suggest I change for next time?”
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Customer Outreach (AKA: “How is our company doing serving you?”)
What it’s about: Knowing what your customers think about the service you
provide is key whether you’re kicking off a project, running a promotion, or
simply running your business! Knowledge is power.
Sample Request: “Do you feel your recent project kickoff meeting has set you
up for success? How can we best support you moving forward?”
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Team Feedback (AKA: “What do you think about us?”)
What’s it about?: It’s about US. How are we doing as a team? What feedback
do you have for the group?
Sample Request: “How we can improve and collaboration and communication
within our team?”
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The Micro-Poll (AKA: “Hey Everyone! Can I quickly get your thoughts on
this?”)
What’s it about: Forget email or long surveys that people hate filling out
(or don’t bother responding to)! Asking a large group one simple question is
a surefire way to get the quick answers you’re looking for!
Sample Request: “What was the highlight of this year’s user conference for
you? What’s one thing we can improve for next year?”
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Decision Support (AKA: “What do you think about this idea?”)
What’s it about: Need to make a decision and want input from others?
Getting everyone together and slowly coaxing out suggestions takes too long!
Meetings can be painful when everyone is gauging their opinion by what
everyone else is saying.
Sample Request: “What do you think our team’s top priorities should be for
2009?”
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Executive Outreach (AKA: “How have we been treating you?”)
What it’s about: Engage your people by showing them that their feedback
matters!
Sample Requests: “What do you like best about working here and how can we
make our company an even better place to work for you?”
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Rapid Peer Reviews (AKA: “What do you think about this person?”)
What it’s about: Supplement those hard-to-organize (and costly) 360 reviews!
Quickly ask for feedback to help coach your team to success.
Sample Request: “Briefly describe your experience working with John Smith
during Q2 of 2009.”
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