Archive for Customer Feedback Product Reviews
Why I Love Feedback.com
Posted by: | CommentsI love Feedback.com because it provides a free and easy way for people with genuine concerns — rather than snarky comments – to offer honest, constructive feedback about their experiences. Unlike Yelp!, Feedback.com solicits comments that help companies make positive changes since feedback is focused on action. For people and companies who care about authentic communication, Feedback.com is a must-try tool.
Sure, there are lots of tools I like and use for different purposes. I use Yelp! and PlanetFeedback myself. But Feedback.com holds promise as being what I’ve been waiting for – a “Rypple”-style tool for companies, meaning people can express themselves, proactively solicit feedback and no one gets hurt! And it’s totally free for consumers and even for single-location businesses.
So what’s different? Unlike Yelp!, where people who relish sharing excruciating details of their experience with drama or the more activist PlanetFeedback, Feedback.com is about making things better for everybody. It embodies the true spirit of communication and striving for continuous improvement.
It’s a win-win since Feedback.com benefits companies while tapping into the pervading drive for people to share their experience.
The easier it is for customers to provide companies with feedback, the more feedback they get; the more feedback companies get, the more likely they are to create – or refine — products or services that meet customers’ needs. Nonetheless, many companies make it difficult for customers to give feedback.
Afraid of being overwhelmed or perhaps of what they might hear, they limit feedback to a few hard-to-reach channels. Feedback.com, on the other hand, lets people give feedback in a way that is fair and accessible 24/7. For companies receiving negative feedback, however, directing customers to feedback.com instead Yelp! or PlanetFeedback offers clear advantages, since it is constructive for both the giver and the receiver.
I’ve heard rumblings of new features on the horizon, but as of now, here is how the innovative Feedback.com tool works.
Go to http://www.feedback.com today to sign up for your free account!
FluidSurveys for Customer Feedback
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FluidSurveys allows you to make advanced online surveys and polls while showcasing a very simple drag ‘n drop interface. FluidSurveys has all the typical features that you’d expect in a tool of its kind, except it’s much more intuitive. As a result of the application’s design, what used to take hours to do in other tools can now be done in minutes. The simple layout makes everything easy, from dragging and dropping questions into your surveys to administering changes within your survey.
Recommended by Suggestion Guru for:
• Time-strapped survey administrators, whether for employee-related topics or customer satisfaction.
• Organizations with IT departments that need assurance that a survey provider meet World Wide Web Consortium’s Accessibility Guidelines (both Priority 1 and Priority 2) in addition to 508 Compliance Standards, as well as Secure Socket Layer (SSL) connections for extra security.
• Situations where you are only doing one survey in six months, since they are one of the rare companies that does not require a subscription. (You pay a one time fee and can create a survey with unlimited responses. You can access the data gathered with this survey at anytime. You can continue gathering data with this survey until you please.)
• Surveys requiring functional enhancements by the vendor (typically there is no charge for these as long as the enhancement is useful to others)
Not Recommended by Suggestion Guru for:
• Organizations than need independently commissioned normative data.
• Organizations where employees don’t have Web access
Features
• Export results into PowerPoint, as well as PDF, Word, Excel and SPSS
• View tabular and graphical results in real time
• Create cross tabulations and filters quickly and easily
• Design yourself with user-friendly interface, including drag n’ drop feature (see more below)
• Advanced data extraction, branching, piping and more with wizards for ease of use
• Support website integration, prompting, polling
• Customize your survey URL
• Multi-user role management for use across organizations
Special Features?
• One of the distinguishing features of FluidSurveys.com is the drag and drop interface in its survey editor. Creating a survey using drag and drop is extremely fast and easy. Traditionally, researchers would create their surveys in a Text Editor (such as Microsoft Word) and then spend the time to “program” their survey onto an online tool. Using FluidSurveys’ intuitive and free flow editor, you can create your surveys on FluidSurveys.com directly. This will save you the time and the hassle of creating your questions twice! Multi-lingual surveys are managed as one for combined data analysis.
Pricing
Depending on the features you need, the prices range from $19/month for the Pro version to $59/month for the Ultra to special pricing for Enterprise use. The key difference between Pro and Ultra is in advanced branching, question types and publishing options. Enterprise comes with support for role management, SPSS export, and panel management integration. If you are unsure, you can learn more from the website…or just call Suggestion Guru to review which is right for your needs.
FAQs
Most questions are answered on the features page, which is available at http://fluidsurveys.com/features.
Demos are available on request to richf@chide.it .
